Terms & Conditions

Terms

The terms of sale set out here apply to goods supplied by Lindean Mill Glass Ltd, ordered from the Lindean Mill Glass Ltd website at www.lindeanmillglass.co.uk.

By continuing with a purchase it is deemed that you have read, understood and agreed to these terms and conditions.

Lindean Mill Glass Ltd reserve the right to change these terms and conditions without notice to you in relation to future sales.

These terms do not create any rights to any parties other than the purchaser.

Orders and Prices

Lindean Mill Glass Ltd use Paypal as their online purchasing system.

All prices include VAT at 20%.

Lindean Mill Glass Ltd do not store credit card details, nor do we share customer details with any 3rd parties.

Overseas Orders – please contact us at info@lindeanmillglass.co.uk for information regarding prices and delivery options.

The description and price of goods will be as shown on the website at the time you place your order. Every effort will be made to ensure that prices shown on the website are accurate at the time of purchase. If an error is discovered prior to despatch of your order, Lindean Mill Glass Ltd will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order.

When ordering online your order will be sent to Lindean Mill Glass Ltd  through Paypal by email. You will also receive an email receipt to confirm Lindean Mill Glass Ltd has received your order. Should you not receive an email please contact us at info@lindeanmillglass.co.uk or 01750 20173.

All items are bespoke and subject to availability.

Delivery

There is a standard charge of £16 for delivery within the United Kingdom. Delivery is free within the UK for orders over £150. Overseas orders will incur an additional delivery charge.

Goods ordered will be delivered to the address given when the order was placed, subject to receipt of an order confirmation email, unless otherwise arranged with Lindean Mill Glass Ltd at the time of your order. Delivery will be by courier service or Royal Mail, depending on the size of parcel.

If Lindean Mill Glass Ltd are unable to deliver your order within 30 days, Lindean Mill Glass Ltd will inform you as soon as possible and you will be entitled to cancel the order and obtain a full refund that will be paid to the credit or debit card with which you originally paid for your order.

Payment Security

Lindean Mill Glass Ltd use Paypal for online payments. Paypal allows us to safely process your credit card payments and complete the financial transactions as securely as possible. For further information regarding Paypal’s secure systems please visit their website www.paypal.co.uk/uk

Lindean Mill Glass Ltd are not liable for any unauthorised access to information supplied by you.

Cancellation

Lindean Mill Glass Ltd will accept a cancellation of an order for 48 hours after the order is placed.  However, the order cannot be cancelled once shipped.

Privacy


Lindean Mill Glass Ltd do not disclose buyer’s information to third parties.

Returns

Returns can be made within seven days of receipt of goods.  However, Lindean Mill Glass Ltd are not responsible for the cost of shipping to return the goods. Items should be returned in their original packaging and condition and accompanied with proof of purchase.

Breakages

Breakages must be reported within 24 hours of receipt.
Please forward a photo of the damage to info@lindeanmillglass.co.uk and retain all packaging material for inspection by the courier. We will then make arrangements to send a replacement.

Lindean Mill Glass

As with all handmade glass, sizes and colours may vary slightly. Best care for Lindean Mill Glass is to wash by hand in lukewarm soapy water.

In cases of goods that are faulty or wrongly supplied, please contact info@lindeanmillglass.co.uk or 01750 20173.


Contacting us

Lindean Mill, Galashiels, Selkirkshire TD1 3PE
info@lindeanmillglass.co.uk
01750 20173

By continuing with a purchase it is deemed that you have read, understood and agreed to these terms and conditions.

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